1. Orders and Shipping

Q: How can I track my order?
A: Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order on our provider website or the carrier's site provided in your email.

Q: What are your shipping options?
A: We offer standard and express shipping through our print ond demand provider. Estimated delivery times and costs are displayed at checkout. Shipping timeframes may vary based on your location and product availability.

Q: Do you ship internationally?
A: Yes, we ship worldwide through our provider market. International shipping rates and times may vary depending on your location and product availability.

Q: Can I modify or cancel my order?
A: Changes or cancellations are only possible within 1 hour of placing the order, as orders are processed quickly through our provider. Contact our support team immediately if needed. 📧 Contact

2. Returns and Exchanges

Q: What is your return policy?
A: We accept returns within 30 days of delivery for unworn, unwashed, and undamaged items with original tags. However, as our products are fulfilled by an external print on demand provider, they can only be returned if they are defective or damaged.

Q: How do I initiate a return or exchange?
A: Please visit our Returns Center to start the process. Follow the instructions to print your return label and contact us with any questions.

Q: Are returns free?
A: Returns are free only for defective or damaged items. For other returns, a small fee may apply.

Q: Can I exchange an item for a different size or color?
A: Yes, exchanges are allowed if the item is available. Start your exchange through our Returns Center.

3. Payments

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Shopify Payments.

Q: Is my payment information secure?
A: Yes, we use SSL encryption to protect your payment details. Your information is always secure.

Q: Why was my payment declined?
A: Common reasons include insufficient funds, incorrect details, or card restrictions. Try another payment method or contact your bank.

Q: Do you offer gift cards?
A: Yes! Gift cards are available for purchase and can be redeemed at checkout.

4. Sizing and Products

Q: How do I find my size?
A: Each product page includes a size guide to help you find the perfect fit.

Q: Do you restock sold-out items?
A: Some items may be restocked depending on product availability through our provider. Subscribe to our notifications on the product page to get updates.

Q: Are the colors in the photos accurate?
A: We strive for accuracy, but slight color variations may occur due to lighting and screen settings.

Q: How can I care for my clothes?
A: Care instructions are included on the product tags and product pages. Follow these to maintain quality.

5. Sustainability

Q: Are your clothes sustainable?
A: Yes, many of our items are made with eco-friendly materials like organic cotton and recycled fabrics. We work with a good providers, which offers sustainable product options to minimize environmental impact.

Q: How does your brand contribute to the environment?
A: We use 🍃 biodegradable and recyclable ♻️ packaging 📦, minimize waste, and ensure responsible sourcing for the products we sell. All this is described in our packages with great care and love for our planet 🌍. In addition to creating our garments on demand we have no surplus of garments or overproduction. We only create when requested for less impact on the environment.

Q: Do you have a recycling program?
A: We do not currently have a recycling program, but we encourage customers to recycle packaging materials as much as possible in our package.

Q: Are your labor practices ethical?
A: Yes, us and our providers ensures fair wages and safe working conditions throughout their production facilities. We are committed to partnering with ethical and sustainable suppliers.

6. Contact Us

Q: How can I contact customer support?
A: You can reach us via email at contact@futharkstore.com or through contact section on our website. 📇 Contact

Q: What are your customer service hours?
A: Our team is available Monday to Friday, 24/7. But we may take a few hours to answer due to different circumstances beyond normality.

Q: Do you have a physical store?
A: Currently, we are an online-only store, but we ship worldwide!

Q: Where can I leave feedback or a complaint?
A: We value your feedback! Please email us at contact@futharkstore.com or by using different media such as our Social Media, Google, Trustpilot, or Yelp.