Frequently Asked Questions

Once your order ships, you'll receive a confirmation email with tracking information. You can track your package using the provided tracking number on our shipping partner's website or the carrier's site mentioned in your email.

If you have any trouble locating your tracking information, feel free to contact us at contact@futharkstore.com

We offer both standard and express shipping through our sustainable print-on-demand partners. Delivery times and costs are displayed at checkout based on your location.

Typical delivery times:

• Standard shipping: 7-14 business days
• Express shipping: 3-7 business days

Times may vary based on location and product availability.

Yes! We ship worldwide through our global fulfillment network. International shipping rates and delivery times vary by destination and are calculated at checkout.

Please note that international customers may be responsible for customs duties and import taxes.

Order changes or cancellations are only possible within 1hour of placing your order, as we process orders quickly through our partners.

If you need to make changes, contact our support team immediately at contact@futharkstore.com

We stand behind our craftsmanship with the confidence of ancient Norse artisans. We accept returns within 30 days of delivery for items that are:

• Unworn and unwashed
• In original condition
• With original tags attached

Due to our sustainable print-on-demand model, returns are primarily accepted for defective or damaged items. This approach helps us minimize waste and environmental impact while maintaining the highest quality standards.

Starting your return is as straightforward as a Viking's word. Visit our Returns Center to begin the process. Follow the step-by-step instructions to print your return label.

For any questions or assistance with your return, contact us at contact@futharkstore.com and we'll guide you through the process with the same care we put into crafting our garments.

Returns are completely free for defective or damaged items. We take full responsibility when our products don't meet the high standards you expect from Futhark.

For other returns, a small processing fee may apply to cover sustainable packaging and handling costs. This helps us maintain our commitment to environmental responsibility while ensuring your return is processed efficiently.

Once we receive and approve your return, we process refunds within 2-3 business days. The refund will appear on your original payment method within 5-10 business days, depending on your bank or card provider.

You'll receive an email confirmation once your refund has been processed. If you don't see the refund after 10 business days, please contact our support team for assistance.

We accept a wide range of secure payment methods to make your shopping experience as smooth as a Viking longship cutting through calm waters:

• Credit & Debit Cards: Visa, MasterCard, American Express
• Digital Wallets: PayPal, Apple Pay, Shop Pay
• Other Shopify Payments options

All transactions are secured with 256-bit SSL encryption, ensuring your payment information is protected with the same vigilance Norse warriors protected their treasures.

Absolutely. We use SSL encryption and Shopify's secure payment processing to protect your personal and financial information.

Your payment details are never stored on our servers and are processed through industry-leading secure payment gateways. Our security measures include:

• SSL Encryption: All data transmitted is encrypted
• PCI Compliance: We meet all Payment Card Industry security standards
• Secure Storage: We never store your complete card details
• Fraud Protection: Advanced monitoring systems protect against unauthorized transactions

Payment declines can happen for several reasons. The most common causes include:

• Insufficient funds in your account
• Incorrect billing information (address, ZIP code, CVV)
• Card restrictions or blocks set by your bank
• Expired card or outdated information
• International transaction restrictions

Try using a different payment method or contact your bank if the issue persists. Our customer service team at contact@futharkstore.com can also help troubleshoot payment issues.

We display prices and charge in multiple currencies based on your location. Our system automatically detects your region and shows prices in your local currency when possible.

Supported currencies include USD, EUR, GBP, CAD, AUD, and others. If your local currency isn't available, prices will be shown in USD, and your bank will handle the conversion.

Each product page includes a detailed size guide with measurements. We recommend:

• Measuring yourself or a well-fitting garment
• Comparing your measurements to our size charts
• Contacting us if you're between sizes

Our clothing is designed for comfortable, lasting wear that honors both form and function. Since we're a print-on-demand brand focused on sustainability, please choose carefully as size exchanges aren't available.

As a sustainable brand using print-on-demand, most items are made to order and should be available. However, some limited or seasonal designs may not be restocked.

Subscribe to notifications on product pages to receive updates about availability. This allows us to gauge demand while maintaining our commitment to zero-waste production.

We strive for color accuracy in all our product photos. However, slight variations may occur due to:

• Different screen settings
• Lighting conditions
• Natural variations in sustainable materials

If you receive an item that doesn't match your expectations, contact us for assistance. We stand behind the quality and authenticity of our Norse-inspired designs.

Care instructions are included on product tags and pages. General guidelines:

• Wash in cold water to preserve colors and fibers
• Air dry when possible (better for the environment and fabric)
• Turn garments inside out before washing
• Use eco-friendly detergents when possible

Proper care ensures your pieces last for years, honoring Norse values of durability and quality while reducing environmental impact through extended garment life.

Like the Norse who valued quality materials that could withstand harsh conditions, we carefully select sustainable, durable fabrics through our trusted print-on-demand partners:

• Organic Cotton: GOTS-certified, soft and breathable
• Cotton Blends: Comfortable and durable everyday wear
• Recycled Polyester: Made from post-consumer plastic bottles
• Sustainable Fleece: Warm and cozy for colder climates

Each product page lists the exact material composition and care instructions. We prioritize sustainable materials that honor both your comfort and our planet's wellbeing.

Our commitment to sustainability includes:

Like the Norse who understood the importance of respecting nature's resources, we create clothing that honors both ancient wisdom and modern environmental consciousness. Every piece is made only when ordered, eliminating waste and ensuring each garment serves a purpose.

We minimize our environmental impact through:

Every package is prepared with care for our planet 🌍

Our approach reflects the Norse understanding that we are stewards of the earth, responsible for preserving it for future generations. Through sustainable practices and mindful production, we honor this ancient wisdom in our modern world.

Yes. We partner only with suppliers who ensure:

Our Norse heritage values of honor and justice extend to how we treat everyone in our supply chain. We believe that true sustainability encompasses not just environmental responsibility, but also social justice and fair treatment of all people involved in creating our products.

We regularly audit our partners and maintain ongoing relationships built on mutual respect and shared values, ensuring that every Futhark garment is created with integrity from start to finish.

The ancient Norse lived in harmony with nature, understanding that survival depended on respecting the earth's resources. These timeless values guide our modern approach:

• Resourcefulness: Using what's needed, wasting nothing
• Craftsmanship: Creating items built to last generations
• Respect for Nature: Understanding our connection to the earth
• Community: Considering the impact on future generations
• Honor: Standing behind our commitments and promises

By embracing these ancient principles, we create clothing that honors both our heritage and our responsibility to protect the world for future generations. The Norse concept of "frith" - peace and prosperity through responsible stewardship - guides every decision we make.

Our customer service team is here to assist you with the dedication of Norse hospitality:

• Email: contact@futharkstore.com (Response within 24-48 hours)
• Social Media: @FutharkStore on Instagram and Facebook

For fastest service, email us with your order number and detailed description of your question or concern. We're committed to providing excellent support for your Futhark journey.

Email Support: 24/7 - We respond within 24-48 hours on business days

Social Media: We monitor our channels daily and respond as quickly as possible

During peak seasons (holidays, sales), response times may be slightly longer, but we always strive to help you as quickly as possible. We appreciate your patience as we maintain our commitment to quality support.

Futhark operates as an online-only brand, allowing us to reach fellow Norse-inspired souls worldwide while maintaining our commitment to sustainability through our print-on-demand model.

This approach eliminates the need for physical inventory and reduces our environmental footprint. However, we regularly engage with our community through social media and are exploring opportunities for pop-up events.

Follow our social media channels for updates on any special events or market appearances where you might meet the Futhark team in person.

Join our community of Norse-inspired individuals who value sustainability and quality:

• Newsletter: Subscribe for exclusive updates, new designs, and special offers
• Instagram: @FutharkStore for behind-the-scenes content and community features
• Facebook: Join discussions about Norse culture and sustainable fashion

We share stories about our designs, sustainability initiatives, and the ancient wisdom that inspires our modern approach to clothing.